Oct 27 2007
An example of absurd customer service
Yesterday on my way home I got a call from a certain car dealership company in Bangalore from where I’d purchased my first car. After some small talk on how the car was doing and such, the lady rep on the phone got to the point. Here is how the conversation went:
Rep: Sir, did you receive a customer feedback form from our Delhi office
me: Umm, No
Rep: Sir, when you do could you make sure you rate us 8 out of 10
me: What?
Rep: Sir, the ratings of the Delhi office are really important for us. If you rate us less than 8 it will reflect bad customer service
Me: Umm, O…K, but what if i got bad customer service (which i havent, but what if)
Rep: No problem Sir, you rate us over 8 and come to the showroom - we will fix whatever problem you’ve had with us
Me: Right…ok
At that point the rep hung the phone leaving me puzzled if i were living in some strange Orwellian fantasy world for those 2 minutes!
